1-800-baskets Reviews

I received a Thank you gift basket from a customer. Item 141017. I looked on their website to find out what one of the items was. Upon reviewing the list of items that were supposed to be in the basket there were eight items missing. I called the company and they said they would send a replacement basket. I asked them if they had the items that were missing and they said yes. When they sent the replacement basket six items were missing. When I saw that they are owned by 800 Flowers I understand why. I ordered a funeral arrangement for a close friend. After spending a lot of time picking out the exact item that I wanted to send I found out they sent something totally different. What's the point of having a catalog with items if you're not going to send those items?!! Very bad service. Bait and switch. $105 for $20 or $30 worth of items. Waste of money. It wasn't mine. Thank goodness.

I paid $80 to send my friend a basket as she was battling COVID and felt isolated. When I ordered, it didn’t tell me that the basket would arrive almost six days later. That wasn’t disclosed until later that evening. I attempted to cancel THE SAME DAY but the website had a “glitch.” The “glitch” wasn’t fixed until after 12:00 AM which meant I couldn’t cancel it. I reached out via chat and email and the customer service was just horrible. They told me they couldn’t cancel even though it was their system issue and the basket hadn’t even shipped yet. I continued emailing and they just stopped responding. By the time the basket arrived, my friend already tested negative and was already on the mend. A waste of money and energy. I genuinely would have ordered something completely different had they accommodated my request to cancel an item that they couldn’t deliver within a day or two (WHICH IS WHAT MOST SICK PEOPLE NEED)! Don’t waste your time if you value your money.

Inedible & hung up
The fruit basket arrived on time but the fruit never ripened. When the recipient called the enclosed customer service number, they hung up on him. Conclusion: if you're willing to disappoint friends or family, go ahead order from 1800Baskets.com. If not, then find something else to send people you care about.

Site showed 4.99 shipping charged me 19.95 shipping!